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Terms of Use


(A) E-AROGYA (referred to as “E-AROGYA”, or “PORTAL”, or “WE”, or “US”) is a technology platform that offers and plans to offer a variety of online comprehensive healthcare products and services to its users including facilitating internet / telephone / email based and webcam-enabled consultations with medical professionals, organizing lab tests / diagnosis and assisting in procurement of medicines along with a supporting Customer Service. (B) In addition, E-AROGYA also plans to create awareness about preventive care to users through blogs, webinars, personal interactions, and conducting workshops. – Both A & B are collectively referred to as the “Services”

By using the Service in any form, YOU, the ‘USER’ are agreeing to comply with applicable laws in India and the following terms and conditions:

1. Acceptance of our Terms

By visiting E-AROGYA.com, viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to the portal, you agree to be bound by the Terms and Conditions of Service. If you do not want to be bound by our Terms your only option is not to visit, Indemnity

You agree to defend, indemnify, and hold E-AROGYA, its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of any of the Terms and Conditions of Use.

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any of these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or any other term or condition, view or otherwise use our services. We assume that you understand, agree and acknowledge that these terms constitute a legally binding agreement between you and E-AROGYA and that your use of our portal shall indicate your conclusive acceptance of this agreement. The Site may contain health- or medical-related materials that are sexually explicit. If you find these materials offensive, you may not want to use our Site.

2. Using the E-AROGYA website

The E-AROGYA Services are not for use in medical emergencies or situations requiring prompt medical attention DO NOT USE THE SITE FOR EMERGENCY MEDICAL NEEDS. IN CASE YOU HAVE A MEDICAL EMERGENCY CALL FOR AN AMBULANCE OR VISIT THE NEAREST HOSPITAL.

E-AROGYA requires that its agreements be made with persons who are legally qualified to enter into a contract. Thus, as a E-AROGYA User, you must be over eighteen (18) years of age. In the case of minor Users (under eighteen (18) years), a parent or guardian must accept this Agreement and guide all consultations under the services offered. The parent or guardian assumes full responsibility for ensuring that the authenticated information is kept secure and that the information submitted is accurate.

3. Registration

As part of the registration process, you will provide an e-mail address and create a password. These are your credentials for accessing the Services that are only available to members ("Credentials"). You are solely responsible for maintaining the confidentiality of your password and for all activities carried out under your E-AROGYA account. You should keep your Credentials private and not share your Credentials with anyone else and immediately notify E-AROGYA of any unauthorized use of your password or other security concerns you may be aware of. You are responsible for notifying us if your password has been hacked or stolen. You may notify us by sending an email to mailto: info@E-AROGYA.com.

You must be 18 or over, or the legal age to form a binding contract in your jurisdiction if that age is greater than 18 years of age, to register with us or use the portal and the services. If you are below 18, you can use the portal or services only in conjunction with, and under the supervision of, your parent or guardian who has agreed to the Terms of Use. You represent and warrant that you are at least eighteen years of age and that you possess the legal right and ability to enter into agreements pertaining to Terms of Use, register on the E-AROGYA Services under your own name and use the E-AROGYA Services in accordance with the Terms of Use and abide by the obligations hereunder.

As further consideration for the services, the User agrees to provide certain current, complete and accurate information about him or her as required by the sign-up for services and maintain and update this information as needed, to keep it as current, complete and accurate as possible. By completing and submitting the sign-up form, the User represents that the statements in his or her application are true and accurate.

4. Provision of Services

E-AROGYA DOES NOT PROVIDE MEDICAL ADVICE. The Information that you obtain or receive from us, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the portal is for informational and scheduling purposes only. With regard to the Use of Content and Liability of E-Arogya and Its Licensors it is again made clear that the use of E-Arogya website and the Content is at your own risk.

E-AROGYA IS ONLY A TECHNOLOGY PLATFORM THAT BRINGS MEDICAL PRACTITIONERS, LABS, PHARMACY STORES AND ANY OTHER RELEVANT MEDICAL SERVICE PROVIDERS AND CONNECTS THEM TO USERS. E-AROGYA is entitled to take services from other third parties as and when required. We will provide you with a list of MEDICAL PRACTITIONERs or medical providers who may be suitable to deliver the health care that you are seeking based solely on the information that you provide to us (such as name of the provider, proximity to your geographical location, specialty of the MEDICAL PRACTITIONER or provider, and additional criteria that you specify); you are ultimately responsible for choosing your own MEDICAL PRACTITIONER / provider; E-AROGYA (i) does not recommend or endorse any MEDICAL PRACTITIONERs or medical providers, (ii) does not make any representations or warranties with respect to these MEDICAL PRACTITIONER or medical providers or the quality, efficacy or suitability of the healthcare services they may provide and (iii) does not receive any additional fees from such, you are ultimately responsible for choosing your own physician or medical provider.

You are strongly advised to perform your own investigation prior to selecting a health care professional by making confirming telephone calls to the appropriate licensing authorities to verify listed credentials and education.

5. Scope of Services

A. Facilitating Consultations with a Medical Practitioner

AS STATED AT THE OUTSET, THE CONSULTATION WITH A MEDICAL PRACTITIONER through the technology platform of E-AROGYA WILL BE GOVERNED BY THE Terms and Conditions of Service CONTAINED ON OUR WEBSITE . In addition to this, THE FOLLOWING TERMS AND CONDITIONS SHALL GOVERN THE AFORESAID CONSULTATION. We assume that you understand, agree and acknowledge that these terms constitute a legally binding agreement between you and E-AROGYA and that your use of our portal shall indicate your conclusive acceptance of this agreement.

  1. The maximum time allowed per consultation is 10 minutes.
  2. E-AROGYA will provide an admin MEDICAL PRACTITIONER to help USER in consultations. By accepting our terms and conditions, YOU accept that an admin MEDICAL PRACTITIONER can be there in the telephone / video calls without any objection.
  3. We MAY record the conversations (email, chat, telephone and video) between YOU and THE MEDICAL PRACTITIONER (in which admin MEDICAL PRACTITIONER is taking part) for quality and monitoring purposes.
  4. USERs may request for a specific MEDICAL PRACTITIONER who is empanelled with E-AROGYA. E-AROGYA CANNOT GUARNANTEE any time limit for providing a MEDICAL PRACTITIONER in such cases. The appointment is fixed with such a MEDICAL PRACTITIONER, based on his availability and time mutually convenient TO THE MEDICAL PRACTITIONER, admin MEDICAL PRACTITIONER and THE USER.
  5. THE AVAILABITY OF A MEDICAL PRACTITIONER AT A PARTICULAR time is not guaranteed. In such cases, E-AROGYA will provide a back-up MEDICAL PRACTITIONER to the USER for consultation, whom E-AROGYA thinks is equally competent and fits the similar fee structure.
  6. Before a consultation, e-arogya will ask for three preferable slots In a GIVEN day from the USER. E-AROGYA will try to accommodate the USER in the earliest preferable slot itself. In case, the preferred MEDICAL PRACTITIONER is not available, the appointment may be rescheduled to another preferred slot of the USER with a backup MEDICAL PRACTITIONER.
  7. USER rankings and user reviews are shown to the USER, while selecting a MEDICAL PRACTITIONER. They are analyzed and aggregated based on USER satisfaction survey. E-arogya DOES NOT endorse any MEDICAL PRACTITIONER. E-arogya does not have any control OVER the USER rankings and user reviews. It may also modify / delete any user reviews IN ITS SOLE DISCRETION
B. Organizing Lab Tests

The use of facility of lab tests through the technology platform of E-AROGYA WILL BE GOVERNED BY THE Terms and Conditions of Service CONTAINED ON OUR WEBSITE . In addition to this, THE FOLLOWING TERMS AND CONDITIONS SHALL GOVERN THE AFORESAID facility. We assume that you understand, agree and acknowledge that these terms constitute a legally binding agreement between you and E-AROGYA and that your use of our portal shall indicate your conclusive acceptance of this agreement.

  1. E-AROGYA RESERVES THE RIGHT TO deny the option of free door collection of laboratory services without assigning any reasons for catering to areas / locations in OUR DISCRETION.
  2. E-AROGYA ACTS ONLY AS a process facilitator. We are in NO way liable to the services provided by any third party laboratories, INCLUDING, BUT CONFINED TO THEIR facilities, capability, and certification, adherence to existing LAWS, RULES, REGULATIONS OR ESTABLISHED NORMS, PROMPTNESS OF SERVICE, and EFFICIENCY OR USER SATISFACTION. We DO not ASSUME ANY responsibility for the treatment / behaviour / attitude of staff in labs. E-arogya has no control on response time of lab services.
  3. IT IS MADE EXPLICIT AND CLEAR THAT E-AROGYA DOES not endorse any lab IN PARTICULAR. Before taking the service, THE USER is expected to do his own evaluation BEFORE AVAILING THE DESIRED SERVICE IN THE CONCERNED LAB. He MAY prefer not to go by the suggested list of labs also.
  4. We MAKE EVERY ENDEAVOUR to collect the sample from the USER and transit it to the lab in good condition. This is only done for the CONVENIENCE AND comfort of the USER and IS NOT TO BE TREATED AS BINDING ON E-AROGYA. THE USER ACKNOWLEGES AND AGREES not TO HOLD E-AROGYA liable IN ANY MANNER FOR Any INJURY, damage OR loss CAUSED TO THE USER OR HIS FAMILY MEMBER BY OR due to THE LOSS OF sample OR DAMAGE TO THE SAMPLE OR THE FACTUM OF THE SAMPLE HAVING BEEN RENDERED UNFIT OR UNSUITABLE. IT IS FURTHER CLARIFIED THAT THE USER ACCEPTS AND AGREES NOT TO HOLD E-AROGYA LIABLE OR RESPONSIBLE FOR LOSS OF sample OR DAMAGE TO THE SAMPLE OR THE FACTUM OF THE SAMPLE HAVING BEEN RENDERED UNFIT OR UNSUITABLE.THE USER IS ADVICED TO EXERCISE HIS OWN DISCRETION.
  5. USER has an option of paying for lab services with e-arogya online and avail lab test (using or not using THE OPTION OF SAMPLE COLLECTION FROM HIS home). At the time of availing THE FACILITY OF lab test, THE USER WILL BE REQUIRED to provide an identity proof and e-arogya ID card to the lab personnel.
  6. USER ratings and user reviews are based on USER satisfaction survey. E-arogya has no control over it. It only aggregates, analyzes and presents the views. It may also modify / delete any user reviews IN ITS SOLE DISCRETION.
C. Arranging Pharmacy Services

The use of facility of pharmacy services through the technology platform of E-AROGYA WILL BE GOVERNED BY THE Terms and Conditions of Service CONTAINED ON OUR WEBSITE . In addition to this, THE FOLLOWING TERMS AND CONDITIONS SHALL GOVERN THE AFORESAID facility. We assume that you understand, agree and acknowledge that these terms constitute a legally binding agreement between you and E-AROGYA and that your use of our portal shall indicate your conclusive acceptance of this agreement.

  1. E-AROGYA IS only a process facilitator. E-AROGYA IS not liable in any manner for the quality or efficacy, NEED OR DESIRABILITY of the drug supplied TO THE USER On the prescription OR THE CORRECTNESS OR USEFULNESS OF THE PRESCRIPTION.
  2. We don’t endorse OR RECOMMEND any pharmacy store(s) or any specific drug. We only provide details of pharmacy stores that are closer to USER location.
  3. We only PROVIDE AND DELIVER medicines to USERS who only provides a prescription by E-AROGYA’s MEDICAL PRACTITIONERs AND NOT OTHERWISE. There is no provision for uploading medical prescriptions to our system for procurement of only medicines.
  4. We are in NO way liable for THE PHARMACY STORE AND ITS SERVICES, INCLUDING, BUT CONFINED TO THEIR facilities, capability, certification, adherence to existing LAWS, RULES , REGULATIONS OR ESTABLISHED NORMS, PROMPTNESS OF SERVICE, EFFICIENCY OR USER SATISFACTION. E-arogya has no control on response time of pharmacy services.
  5. If an exact medicine prescribed by MEDICAL PRACTITIONER is not available, e-arogya may deny the pharmacy request and inform the USER about “non-availability of such a drug”. It will not provide any substitute medicines / brand of medicines to the USER. If a USER is willing to buy a substitute drug, it will be COMPLETELY AND SOLELY at his/HER own discretion AND RISK.
  6. USER ratings and user reviews are based on USER satisfaction survey. E-arogya has no control on it. It only aggregates, analyze and prSENTS the views. It may also modify / delete any user reviews IN ITS SOLE DICRETION.
  7. We RESERVE THE RIGHT TO deny any requests for catering to areas / locations in OUR DISCRETION.

6. Limitation of Liability

E-AROGYA makes no warranty with regard to the content of any treatment response. You and your physician/medical practitioner are solely responsible for all information and/or communication shared during a consultation. E-AROGYA does not guarantee that a web-based consultation, tele-consultation or video consultation is the appropriate course of treatment for your particular health problem. You agree to contact your primary care physician immediately should your condition change or your symptoms worsen. If you require urgent care, you agree to contact your local emergency services immediately. The Services are offered on an "as is" basis and used by the User solely at his or her own risk. All information provided by the User in connection with the Services shall be used to provide services and features to the User. E-AROGYA shall make no effort to validate any information provided by the user for use in Services with respect to content, correctness or usability. E-AROGYA, ITS LICENSORS, AND ITS SUPPLIERS, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIM ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES' RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE. Without limiting the foregoing, E-AROGYA, its licensors, and its suppliers make no representations or warranties about the following:

  1. The accuracy, reliability, completeness, correctness, or timeliness of the Content, software, text, graphics, links, or communications provided on or through the use of the E-AROGYA Site or E-AROGYA.
  2. The satisfaction of any government regulations requiring disclosure of information on prescription drug products or the approval or compliance of any software tools with regard to the Content contained on the E-AROGYA Site.

Use of E-AROGYA Services requires basic familiarity with the Internet and World Wide Web. The User is expected to possess the necessary internet-usage skills and knowledge to avail E-AROGYA Services. When using the E-AROGYA Site, information will be transmitted over a medium that may be beyond the control and jurisdiction of E-AROGYA and its suppliers. Accordingly, E-AROGYA assumes no liability for or relating to the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the E-AROGYA Site including but not confined to data or other information transmitted through chat / video conferences, skype, phone consultations and any other such means.

7. Commencement of Services

The Terms of Use shall commence upon the date you complete the registration process with E-AROGYA. Either you or E-AROGYA may terminate these Terms of Use and your right to use the E-AROGYA Services at any time, with or without cause. This Terms of Use and the licenses granted hereunder shall be terminated without notice in the event you (or any authorized person using your account) fail to comply with the Terms and Conditions of these Terms of Use or the rules for use of the E-AROGYA service promulgated by E-AROGYA from time to time. Upon any termination, you will destroy all copies of E-AROGYA materials in your possession and cease any access to or use of the E-AROGYA Services. In the event the User enters into an annual contract, the User agrees to a twelve (12) month contract with E-AROGYA.

8. Non-transferable right to use the Services

Your right to use the Services is not transferable. Any password or right given to you to obtain information or documents from the site is not transferable. E-AROGYA may freely transfer, assign or delegate all or any part of this Terms of Use, and any rights and duties hereunder. This Terms of Use will be binding upon and incur to the benefit of the heirs, successors and permitted assignees of the parties.

9. Fees payable to E-AROGYA

The User agrees to pay an annual membership fee and consultation fee, pursuant to the schedule of memberships and fees set forth on the E-AROGYA website.

The membership fees will be charged on an annual basis and may be paid by the user through electronic method on E-AROGYA portal using internet banking, credit card, debit card etc or by sending a demand draft or cheque to E-AROGYA’S corporate address. E-AROGYA is liable to extend its services to the User only till the period his/her membership is active.

The consultation fees charged by a MEDICAL PRACTITIONER may differ based on mode of consultation such as email, chat, telephone and video. The charges are subject to change without any prior notice. USERS ARE LIABLE TO PAY FULL fees before the consultation. We strive to arrange for the consultations on the same day. For telephone and video consultations, the booking is done only 3 hrs PRIOR TO THE request time. If a USER cancels / modifies the booking time 2-3 HOURS PRIOR TO THE SCHEDULED CONSULTATION TIME, he will, ipso facto forfeit half of consultation amount. If A USER modifies / cancels THE BOOKING less than 2 hrs PRIOR TO consultation time, he will forfeit the complete amount.

It is made clear that under no circumstances will there will a refund of cash/money in physical form. In the event of non availability of a particular facility or service, the amount payable will be remitted to the user’s account after making the necessary deductions, in the discretion of E-AROGYA. The Registration Fee is completely non refundable and is valid for a period of 12 months. In order to keep the user account active during the registration period, USER is expected to purchase minimum care credits as specified by E-AROGYA at least once in every 6 months. In the event of non use of E-AROGYA facility or service and non purchase of care credits, THE USER account will be automatically deactivated. Any amount that is remaining in the user’s account will be blocked too. THE USER has to pay an additional activation fees as specified by E-AROGYA to re-activate the USER Account. In order to re-activate the USER ACCOUNT, the USER may need to follow ACCOUNT ACTIVATION PROCEDURE LAID DOWN BY E-AROGYA AND MAY NEED TO PAY THE APPLICABLE CHARGES.

The User agrees that any unpaid balance due hereunder shall attract interest at the rate of 30% per annum and that costs of collection, including court costs and reasonable attorney fees shall be added as principal amounts to such balance. E-AROGYA reserves the right to modify its pricing structure at any time and implement the new price structure at any time prior to billing the User for his or her initial payment or for future payments that are due pursuant to this Agreement.

10. Maintaining the Electronic Health Record (“EHR”)

Your E-AROGYA Electronic Health Record is created to store your personal health information online, including health conditions, allergies and medications. Any information provided as part of a web, tele or a video consultation becomes part of your E-AROGYA Record.

If you elect to enter information in the Electronic Health Record on behalf of yourself or a third party from whom you have authorization to provide such information, on your request, you authorize us to provide such information to the specified medical practitioner, INCLUDING BUT NOT LIMITED TO INFORMATION based on basic health tests, WHICH MAY BE CONDUCTED BY US. You acknowledge and agree that such information will be reviewed and approved by you or someone authorized on your behalf at the time of your appointment to ensure its accuracy.

You agree to provide accurate information for your E-AROGYA Record, to periodically review such information and to update such information as and when necessary. For additional information regarding use of your E-AROGYA Record, please refer to our Privacy Policy. It is your responsibility to validate any third party information in your E-AROGYA Health Record. E-AROGYA is not responsible for maintaining data arising from use of the E-AROGYA Services. E-AROGYA reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the E-AROGYA Service pursuant to its internal record retention and/or destruction policies.

11. Supplementary Communication and its Limitations

E-AROGYA may send you newsletters and other information regarding common medical and health-related topics or preventive care messages containing specific medical and health related information, links to other related websites and specific questions related to your E-AROGYA Record. Additionally, E-AROGYA makes available AND SENDS self-care informational services that provide general, medical and health information, THROUGH SMS ALERTS AND EMAIL. These communications and resources are not comprehensive medical text and do not include complete potential information pertaining to the subject matter. These communications and resources are solely meant for general, educational and informational purposes and should not be relied upon as a substitute for patient-specific medical diagnosis and treatment or construed, directly or indirectly as the practice of medicine or dispensing of medical services by E-AROGYA. Such information is not a substitute for consulting an appropriate healthcare professional for medical treatment. The information contained in these communications and resources is compiled from a variety of sources and may or may not be authored by E-AROGYA. E-AROGYA makes no warranty with respect to the content of these materials or the information contained therein. SHOULD YOU NOT BE DESIROUS OF RECEIVING SUCH INFORMATION, A WRTTEN INTIMATION TO DISCONTINUE THE SAID SERVICE MAY BE GIVEN TO US, SPECIFYING THE MEAN(S) FROM WHICH YOU DO NOT WISH TO RECEIVE THE INFORMATION. IT MAY, HOWEVER, TAKE ATLEAST 90 DAYS FROM THE DATE OF RECEIPT OF REQUEST TO DE-ACTIVATE SENDING OF MESSAGES TO YOU.

12. Right to Modify Terms of Service

E-AROGYA reserves the right to modify the Terms of Service periodically, for any reason, and without notice. Please review this Agreement often so that you are apprised of any changes made to this page. You agree and acknowledge that we are entitled to modify, improve or discontinue any of our services at our sole discretion and without notice to you. Changes to our Terms become effective on the date they are posted and your continued use of the portal after any changes to Terms will signify your agreement to be bound by them. Unless we expressly notify otherwise, these terms incorporate and supersede any other terms associated with the Services.

13. Right to Operational Functionality

E-AROGYA reserves complete and sole discretion with respect to the operation of the E-AROGYA Services. E-AROGYA may, among other things, withdraw, suspend or discontinue any functionality or feature of the E-AROGYA Services. E-AROGYA has the right to discontinue service, or deny access to anyone who violates our policies or the terms and conditions stated herein, without prior notice or warning.

14. Disclaimers

E-AROGYA will take all necessary precautions to protect itself against failure of our equipment and our software. The User acknowledges and agrees that temporary interruptions in service may occur, and that E-AROGYA shall have no liability for any claim, cost, charge, loss or expense arising from or relating to use of the Services. The User acknowledges and agrees that data may be lost or corrupted in connection with use of the Services. E-AROGYA may perform regular back-ups of all data stored, but shall have no liability to the User in the event all data is lost or destroyed. The User acknowledges and agrees that in the event restoration of data from backup is necessary, it may take several days to complete such restoration of data and resume operation of the services.

15. User Submissions

The personal information you submit to E-AROGYA is governed by the E-AROGYA Privacy Policy. To the extent there is an inconsistency between this Agreement and the E-AROGYA Privacy Policy, this Agreement shall govern.

The Site contains functionality (including USER profiles, Electronic Health Record (EHR), blogs, discussion boards, Ask Our Expert postings, user reviews on MEDICAL PRACTITIONERs, labs and drug information , etc. that allows users to upload content to the Site (collectively "Public Areas"). You agree that you will not upload or transmit any communications or content of any type to the Public Areas that infringe or violate any rights of any party. By submitting communications or content to the Public Areas, you agree that such submission is non-confidential for all purposes.

If you make any such submission you agree that you will not send or transmit to E-AROGYA by email, any communication or content that infringes or violates any rights of any party. If you submit any business information, idea, concept or invention to E-AROGYA by email, you agree such submission is non-confidential for all purposes.

If you make any submission to a Public Area or if you submit any business information, idea, concept or invention to E-AROGYA by email , you ipso facto grant-or warrant that the owner of such content or intellectual property has expressly granted-E-AROGYA a royalty-free, perpetual, irrevocable, world-wide nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform, and display the communication or content in any media or medium, or any form, format, or forum now known or hereafter developed. E-AROGYA may sublicense its rights through multiple tiers of sublicenses. If you wish to keep any business information, ideas, concepts or inventions private or proprietary, do not submit them to the Public Areas or to E-AROGYA by email. We try to answer every email in a timely manner, but may not always be able to do so.

I. User Submissions — Image, Video, Audio Files

You agree to only post or upload Media (like photos, videos or audio) that you have taken yourself or that you have all rights to transmit and license and which do not violate trademark, copyright, privacy or any other rights of any other person. Photos or videos of celebrities and cartoon or comic images are usually copyrighted by the owner.

To protect your privacy, you agree that you will not submit any media that contains Personally Identifiable Information (like name, phone number, email address or web site URL) of you or of anyone else, UNLESS REQUIRED by US. Uploading media like images or video of other people without their permission is strictly prohibited.

By uploading any media on the E-AROGYA site, you warrant that you have permission from all persons appearing in your media for you to make this contribution and grant rights described herein. Never post a picture or video of or with someone else unless you have their explicit permission.

It is strictly prohibited to upload media of any kind that contain expressions of hate, abuse, offensive images or conduct, obscenity, pornography, sexually explicit or any material that could give rise to any civil or criminal liability under applicable law or regulations or that otherwise may be in conflict with these Terms and Conditions, OF E-AROGYA Privacy Policy.

You agree that you will not upload any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or this Web site.

By uploading any media like a photo or video, (a) you grant to E-AROGYA a perpetual, non-exclusive, worldwide, royalty-free license to use, copy, print, display, reproduce, modify, publish, post, transmit and distribute the media and any material included in the media; (b) you certify that any person pictured in the submitted media (or, if a minor, his/her parent/legal guardian) authorizes E-AROGYA to use, copy, print, display, reproduce, modify, publish, post, transmit and distribute the media and any material included in such media; and (c) you agree to indemnify E-AROGYA and its affiliates, directors, officers and employees and hold them harmless from any and all claims and expenses, including all legal fees and expenses, arising from the media and/or your failure to comply with the terms described in this document.

E-AROGYA reserves the right to review all media prior to submission to the site and to remove any media for any reason, at any time, without prior notice, at its sole discretion

II. Electronic Health Record

If you elect to enter information in the Electronic Health Record (“EHR”) on behalf of yourself or a third party from whom you have authorization to provide such information, on your request, you authorize us to provide such information to the specified medical practitioner, INCLUDING BUT NOT LIMITED TO INFORMATION based on basic health tests, WHICH MAY BE CONDUCTED BY US. You acknowledge and agree that such information will be reviewed and approved by you or someone authorized on your behalf at the time of your appointment to ensure its accuracy.

III. Passwords

E-AROGYA has several tools that allow you to record and store information. You are responsible for taking all reasonable steps to ensure that no unauthorized person shall have access to your E-AROGYA passwords or accounts. It is your sole responsibility to (1) control the dissemination and use of sign-in name, screen name and passwords; (2) authorize, monitor, and control access to and use of your E-AROGYA account and password; (3) promptly inform E-AROGYA if you believe your account or password has been compromised or if there is any other reason you need to deactivate a password. To send us an email, use the "Contact Us" links located at the bottom of every page of our site. You grant E-AROGYA and all other persons or entities involved in the operation of the Site the right to transmit, monitor, retrieve, store, and use your information in connection with the operation of the Site. E-AROGYA cannot and does not assume any responsibility or liability for any information you submit, or your or third parties' use or misuse of information transmitted or received using E-AROGYA tools and services.

E-AROGYA Community and Member to Member Areas ("Public Areas")

If you use a Public Area, such as message boards, blogs, Ask Our Expert, User Reviews or other member communities, you are solely responsible for your own communications, the consequences of posting those communications, and your reliance on any communications found in the Public Areas. E-AROGYA and its licensors are not responsible for the consequences of any communications in the Public Areas. In cases where you feel threatened or believe someone else is in danger, you should contact your local law enforcement agency immediately. If you think you may have a medical emergency, call your MEDICAL PRACTITIONER immediately.

In respect of being allowed to use the Public Areas, you agree that the following actions shall constitute a material breach of these Terms and Conditions:

  1. Using a Public Area for any purpose in violation of local, state, national, or international laws;
  2. Posting material that infringes on the intellectual property rights of others or on the privacy or publicity rights of others;
  3. Posting material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by E-AROGYA in its sole discretion;
  4. Posting advertisements or solicitations of business;
  5. After receiving a warning, continuing to disrupt the normal flow of dialogue, or posting comments that are not related to the topic being discussed (unless it is clear THAT the discussion is free-form);
  6. Posting chain letters or pyramid schemes;
  7. Impersonating another person;
  8. Distributing viruses or other harmful computer code;
  9. Harvesting, scraping or otherwise collecting information about others, including email addresses, without their identification for posting or viewing comments;
  10. Allowing any other person or entity to use your identification for posting or viewing comments
  11. Posting the same note more than once or "spamming"; or
  12. Engaging in any other conduct that restricts or inhibits any other person from using or enjoying the Public Area or the Site, or which, in the judgment of E-AROGYA, exposes E-AROGYA or any of its USERs or suppliers to any liability or detriment of any type.

E-AROGYA Reserves the Right (but is Not Obligated) to Do Any or All of the Following:

  1. Record the dialogue in public chat rooms.
  2. Investigate an allegation that a communication(s) do(es) not conform to the terms of this section and determine in its sole discretion to remove or request the removal of the communication(s).
  3. Remove communications which are abusive, illegal, or disruptive, or that otherwise fail to conform with these Terms and Conditions.
  4. Forthwith terminate a user's access to any or all Public Areas and/or the E-AROGYA Site upon any breach of these Terms and Conditions.
  5. Monitor, edit, or disclose any communication in the Public Areas.
  6. Edit or delete any communication(s) posted on the E-AROGYA Site, regardless of whether such communication(s) violate these standards.

E-AROGYA or its licensors have no liability or responsibility to users of the E-AROGYA Site or any other person or entity for performance or non performance of any of the aforementioned activities.

16. Protection of Proprietary Information of E-AROGYA

You agree that the Services, which include all software and documentation, both electronic and printed media, contain copyrighted material, trade secrets, patent related material and other proprietary intellectual property and are the proprietary property of E-AROGYA. They are protected by copyright, trade secret, patent laws and other proprietary rights and laws, and they may only be used or accessed as specifically provided for, in this Agreement.

You agree that you will not store, copy, modify, rent, lease, loan, sell, distribute, transfer, transmit, display, reverse-engineer, reverse-assemble, or otherwise attempt to discover any programming code or any source code used in or with the Services. You may not sell, assign, sublicense, grant a security interest in or otherwise attempt to transfer any right in the Services (which includes its software and documentation), create derivative works based on it or in any manner commercially exploit the Services in whole or in part. You agree that violations by you, any other person or entity, of these copyrights, trade secrets, patents, other intellectual property protections or the terms of this Agreement will be prosecuted to the fullest extent possible under the law(s) in India. The final choice of WHETHER YOU ARE in violation of any of these policies/TERMS/ CONDITIONS is at the sole discretion of E-AROGYA .

17. Comments, Suggestions and Submissions

E-AROGYA welcomes comments, suggestions and submissions by its Users. Any comments, suggestions and submissions made by the Users, including but not limited to messages, notes, feedback, artwork, communications, computer code or creative materials provided to E-AROGYA shall become the exclusive property of E-AROGYA At the time the comment, suggestion, and/or submission is made it shall act as a full assignment to E-AROGYA of all rights whatsoever (copyright, patentability, and intellectual property). E-AROGYA shall have the right to use the said comment, suggestion, and/or submission as its own for all legal purposes including but not limited to reproduction, disclosure, publishing, distribution and the like without any compensation to the User.

18. Indemnity

You agree to defend, indemnify, and hold E-AROGYA, its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of any of the Terms and Conditions of Use.

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any of these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

19. Third Party Protection

The indemnification and disclaimers provisions set forth above are for the benefit of E-AROGYA and its affiliates. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.

Notice and Takedown Procedures; and Copyright Agent

If you believe any materials accessible on or from the Site infringe your copyright, you may request removal of those materials (or access thereto) from this web site by contacting E-AROGYA's or its copyright agent (identified below-DO YOU HAVE AN AGENT? ) and providing the following information:

  1. Identification of the copyrighted work that you believe to be infringed. Please describe the work, and where possible include a copy or the location (e.g., URL) of an authorized version of the work.
  2. Identification of the material that you believe to be infringing and its location. Please describe the material, and provide us with its URL or any other pertinent information that will allow us to locate the material.
  3. Your name, address, telephone number and (if available) e-mail address.
  4. A statement that you have a good faith belief that the complained of use of the materials is not authorized by the copyright owner, its agent, or the law.
  5. A statement that the information that you have supplied is accurate, and indicating that you are the copyright owner or are authorized to act on the copyright owner's behalf.
  6. A signature or the electronic equivalent from the copyright holder or authorized representative.

E-AROGYA's agent for copyright issues relating to this web site is as follows:

In an effort to protect the rights of copyright owners, E-AROGYA maintains a policy for the termination, in appropriate circumstances, of subscribers and account holders of the Site who are repeat infringers.

20. Jurisdiction

You expressly understand and agree to submit to the personal and exclusive jurisdiction of the courts of the state, province or territory country, determined solely by E-AROGYA.

21. Entirety of Agreement

You understand and agree that the above Terms constitute the general agreement between you and E-AROGYA. You may be subject to additional Terms and conditions when you use and access other services, content or material.