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Privacy Policy


PLEASE REVIEW THIS CAREFULLY. If you have any questions about this Privacy Policy, please feel free to Contact Us through our website or write to us at:

Legal Department,
 e-arogya Healthcare Services Pvt. Ltd.,
 # 001-C wing Ground Floor,
 Oxford Chambers, Opp Saki Vihar Telephone Exchange,
 Saki Vihar Road, Powai, Mumbai - 400 072.

(A) E-AROGYA (referred to as “E-AROGYA”, or “PORTAL”, or “WE”, or “US”) is a technology platform that offers and plans to offer a variety of online comprehensive healthcare products and services to its users including facilitating internet / telephone / email based and webcam-enabled consultations with medical professionals, organizing lab tests / diagnosis and assisting in procurement of medicines along with a supporting Customer Service. (B) In addition, E-AROGYA also plans to create awareness about preventive care to users through blogs, webinars, personal interactions, and conducting workshops. – Both A & B are collectively referred to as the “Services”

1. INTRODUCTION

E-AROGYA respects the privacy of all USERS and is committed to protecting their personal and medical information of the users or customers, visitors, and other users of the E-AROGYA services.

2. CUSTOMER INFORMATION

In order for you to access certain areas of the portal, we may require you to provide us with information that personally identifies the USER ("Personal Information") and Electronic Health Record of the USER (“EHR” or “Medical Information”).

Personal Information includes the following categories of information:

  1. Contact Data (login credentials such as username and E-AROGYA password, personal and work e-mail address, phone number, Skype id etc.);
  2. Demographic Data (such as your gender, date of birth, marital status etc.); and
  3. Family Data (such as number of family members, their age, gender, etc.)

Medical Information includes the following information:

  1. Hospital Visit Behaviour (frequency of hospital visit and reasons, preferred doctors, labs and pharmacies etc.)
  2. Basic Medical History (such as Blood Group, Allergies, Past ailments, Current Medications etc. and other medical and protected health information you choose to share with us).

We also collect and store contents such as Files, Notes and Care Instructions that you upload, download or access via E-AROGYA. Such Member Content may contain Personal Information about you or the family member, other person about whom you create a profile.

When you visit the Site, whether as a Member or a non-registered user just browsing, our servers automatically record information that your browser sends whenever you visit a website This Log Data may include information such as your computer's "IP" address, browser type, operating system or the webpage you were visiting before you came to our Site, pages of our Site that you visit, the time spent on those pages, access times and dates, and other statistics. We use this information to monitor and analyze use of the Site and the Services and for the Site's technical administration, to increase our Site's functionality and user-friendliness, and to better tailor it to our visitors' needs.

If you communicate with us by, for example, e-mail or letter, any information provided in such communication may be collected as Personal Information.

3. INFORMATION PROVIDED ON BEHALF OF CHILDREN

If you are a parent or legal guardian of a minor child, you may, in compliance with the Terms of Use the Site or Services on behalf of such minor child, use the Site or service. Any information that you provide while using the Site or Service on behalf of your minor child will be treated as Personal Information as otherwise provided here.

If you are registering an account or using the portal on behalf of an individual or entity other than yourself, as well as you are added as a follower, you represent that you are authorized by such individual or entity to accept this Privacy Policy on such individual's or entity's behalf.

4. CONTROLLING YOUR PERSONAL INFORMATION

As a registered user of the portal, you can modify some of the Personal Information you have included in your profile or change your username by logging in and accessing your account. Upon your request, E-AROGYA will do all efforts to delete your account and the Personal Information in your profile; however, it may be impossible to remove your account without some residual information being retained by us. We have no obligation to delete any data or information you provide on Electronic Health Record following termination of your account or the account of any medical professional to whom your Electronic Health Record was submitted through the Site. Registered users who wish to close their account should contact E-AROGYA.

5. INFORMATION USAGE BY E-AROGYA

We may use your Personal & Medical Information to recommend certain resources or medical providers. We may use your Contact Data to send you information about E-AROGYA or our products or Services, to contact you when necessary, including reminding you of upcoming or follow-up appointments, and giving your details to the USER who is booking appointments on your behalf, and the CARETAKER allotted on your name.

We may use your data to customize and tailor your experience on the Site, in emails and in other communications, displaying content that we think you might be interested in and according to your preferences.

You agree that E-AROGYA may use Personal Information to allow your doctors to make appointments with other doctors on your behalf through the Services. We may also use your de-identified Personal Information to run (or authorize third parties to run) statistical research on individual or aggregate health or medical trends. Such research would only use your Personal Information in an anonymous manner that cannot be tied directly back to you.

6. SHARING OF INFORMATION

We share certain categories of information we collect from you in the ways described in this Privacy Policy, including as described below: If you elect to complete Electronic Health Record using the Services in advance of an appointment, we may share your Medical Information with your doctors. By default, we will not share your Contact Data, Demographic Data with doctors or any third parties until unless the information is absolutely necessary for treatment of your condition. We will display your Personal Information and Member Content contained in the patient or family member profiles created by you via our services according to the preferences you set in your account. Any information you choose to provide and make available to third parties via our services should reflect how much you want others to know about you and the individual(s) about whom you created the profiles and accounts. Please consider carefully what information you disclose in the patient profiles and your desired level of anonymity. You can review and revise the information contained in your profiles at any time. We recommend that you guard your sensitive information.

7. LOST OR STOLEN INFORMATION

You must promptly notify us if your Contact Data is lost, stolen, or used without permission. In such an event, we will remove that Contact Data from your account and update our records accordingly. Inform us at mailto: info@E-AROGYA.com

8. THIRD PARTY WEBSITES AND LINKS

There may be links from this site to other web sites; this Privacy Policy applies only to this site and not to Web sites operated by others. We are not responsible for the content or privacy practices of other web sites.

9. CONFIDENTIALITY AND SECURITY

Except as otherwise provided in this Privacy Policy, we will keep your Personal Information private and will not share it with third parties, unless we believe in good faith that disclosure of your Personal Information or any other information we collect about you is necessary to:

  1. Comply with a court order or other legal process;
  2. Protect the rights, property or safety of E-AROGYA or another party;
  3. Enforce our Terms of Use
  4. In the event of a corporate change in control resulting from, for example, a merger, a sale of assets, or bankruptcy; or
  5. In special cases, including but not limited to, such as in response to a physical threat to you or others.

We reserve the right to change or update these policies at any time upon reasonable notice, effective immediately upon posting to this site.

The security of your Personal Information is important to us. We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. Although we make good faith efforts to store Personal Information in a secure operating environment that is not open to the public, you should understand that there is no such thing as complete security, and we do not guarantee that there will be no unintended disclosures of your Personal Information. If we become aware that your Personal Information has been disclosed in a manner not in accordance with this Privacy Policy, we will use reasonable efforts to notify you of the nature and extent of the disclosure (to the extent we know that information) as soon as reasonably possible and as permitted by law.

1. Updates and Changes to Privacy Policy

We reserve the right, at any time, to add to, change, update, or modify this Privacy Policy so please review it frequently. If we do, then we will notify you here, as well as by posting a notice on our Site and, where appropriate, a link to the modified policy so that you can review it. In all cases, use of information we collect is subject to the Privacy Policy in effect at the time such information is collected.

2. Security practices & controls

  1. The payment area for hospital bills of our web site is secure and it is protected by state-of-the-art encryption technology.
  2. We comply with the security safeguards detailed in our computer security policies and procedures, and routinely monitor that compliance.
  3. We protect the personal information we have collected from this site by using industry standard security precautions against loss and unauthorized access, destruction, use, modification or disclosure of that information.

3. Terms & Conditions for Payment Service

A. Electronic Communication

You agree, understand and confirm that the credit card details provided by you for availing of services on will be correct and accurate and you shall not use the credit card which is not lawfully owned by you.

You further agree and undertake to provide the correct and valid credit card details to E-AROGYA.com.

The said information will not be utilized and shared by E-AROGYA.com with any of the third parties unless required by law, regulation or court order.

B. Suspension due to non-compliance with Agreement

E-AROGYA will MAKE best efforts to PROVIDE service to you satisfaction. However, the E-AROGYA shall not incur any liability and because of the existence of any one or more of the following circumstances:

  1. The payment processing center is not working properly and you know or have been advised by E-AROGYA about the malfunction before you execute the transaction.
  2. Circumstances beyond control of E-AROGYA (such as, but not limited to, fire, flood, or interference from the outside ) which prevent the proper execution of the transaction and E-AROGYA has taken reasonable precautions to avoid those circumstances and/or,
  3. In case of payment through Credit Card, if the details provided by user are inaccurate, incorrect or entered fraudulently.
  4. If the user is in breach of any of the terms and conditions of this Agreement and/or the Terms and conditions of the usage of the www.E-AROGYA.com.
C. Stop Payment Requests

E-AROGYA CANNOT assist with a stop payment request for any Bill Payment scheduled using a Payment Account through credit card, in any such case; you must contact your credit card company directly.

Password and security

  1. You agree not to give or make available your password or other means to access your account to any unauthorized individuals. You are responsible for all payments you authorize using the services ON OUR SITE
  2. If you permit other persons to use password or other means to access your account, you are responsible for any transaction they authorize.
  3. If you believe that your password or other means to access your account has been stolen or that someone may attempt to use the online payment service without your consent or has transferred money without your permission, you must notify E-AROGYA IMMEDIATELY.
  4. User agrees to defend, indemnify and hold harmless www.E-AROGYA.com its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon the use of User's actions or inactions, including but not limited to any warranties, representations or undertakings or in relation to the non-fulfillment of any of its obligations under this Agreement or arising out of the User's infringement of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights.

This clause shall survive the expiry or termination of this Agreement.

D. Limitation of Liability
  1. User agrees and acknowledges that user shall be solely responsible for user’s conduct and that www.E-AROGYA.com reserves the right to terminate your rights to use the service immediately, notwithstanding penal provisions under the Indian Cyber Laws or any other allied laws enacted by the government of India of any statutory, legislative or regulatory authority in this regards from time to time.
  2. In no event shall www.E-AROGYA.com be liable for any direct, indirect, punitive, incidental, special or consequential damages or any damages whatsoever including without limitations, damages for loss of use, data or profits, arising out of or in any way connected with the use of www.E-AROGYA.com services.
  3. In case of interrupted communications, delay, lost data or lost profits arising out of or in connection with this agreement, even if the clause shall survive the termination or expiry of this agreement.
E. Entire Agreement
  1. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
  2. www.E-AROGYA.com's failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.

IT IS MADE CLEAR THAT Any information (including Personal Information) you share in any online community area including a chat room, Health Community, Ask Our Expert posting or online discussion is by design open to the public and is not private. You should think carefully before posting any Personal Information in any public forum. What you post can be seen, disclosed to or collected by third parties and may be used by others in ways we cannot control or predict, including to contact you for unauthorized purposes. As with any public forum on any site, the information you post may also show up in third-party search engines.

If you mistakenly post Personal Information in our Community areas and would like it removed, you can send us an email to request that we remove it by. In some cases, we may not be able to remove your Personal Information.